From the first call to handover: why an end-to-end process decides plant availability

With a refractory lining, the material alone rarely decides the outcome — how reliably the whole sequence is organised does.

Our process in six steps

• First contact and initial assessment — in an emergency, a response within one hour and usually on site within 24 hours, throughout Germany and the DACH region.
• On-site assessment — thermography, wear analysis and precise measurement as the basis for all planning.
• Concept and material selection according to the load profile — one point of contact for the entire project.
• Prefabrication in the Putzbrunn workshop — pre-assembled plant components shorten the shutdown time at the customer's site.
• Execution with our own installation teams — no subcontractors, end-to-end responsibility.
• Controlled heat-up, complete as-built documentation and handover with a warranty.

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