Emergency Service
Our emergency service guarantees the fastest possible assistance in the event of unplanned furnace shutdowns – around the clock, 365 days a year.
What does Emergency involve?
An unplanned furnace shutdown costs real money – every hour counts. Our emergency service is available around the clock and ensures that you receive help as quickly as possible in the event of a breakout, a leak or critical lining damage. One phone call is all it takes, and we set the emergency plan in motion.
Our experienced refractory experts support you with an initial assessment right there on the phone: How critical is the damage? Can the furnace be shut down in a controlled manner? Which immediate measures make sense? In parallel, we mobilise the response team and assemble the required materials – all to reduce the response time to a minimum.
Our emergency response teams are equipped with their own tools, equipment and the most common repair materials. They are usually on site within 24 hours – often considerably faster in critical cases. The goal is always the same: to restore operational readiness as quickly as possible while ensuring lasting repair quality.
At a glance
- Emergency hotline: +49 89 541 960 209
- Deployment throughout Germany
- Response teams with their own materials and equipment
Step by step to the result
Structured, transparent and on schedule — this is how we work.
Call
24/7 emergency hotline: +49 89 541 960 209
Our emergency hotline is staffed around the clock – including weekends and public holidays. You are put straight through to an experienced refractory expert who can assess your situation and recommend immediate measures. There is no queue and no call centre.
Initial assessment
Immediate advice by phone and deployment planning
Together with you, we assess the damage situation and define the next steps. Where necessary, we guide you through immediate measures to limit the damage until our team arrives. In parallel, the response team is alerted and materials are arranged.
Mobilisation
Response team on site within 24 hours
Our response team sets off as quickly as possible – equipped with tools, protective equipment and the most common repair materials. In critical cases in the Greater Munich area, we are often on site within a few hours. Throughout Germany, we guarantee 24 hours.
Repair
Fastest possible restoration of operational readiness
On site, we carry out a damage analysis and start the repair immediately. Where necessary, our teams work in shifts to enable the fastest possible return to operation. Every emergency repair is fully documented and results in a recommendation for lasting measures.
Emergency Service in pictures
Insights into our work on site.
Initial situation: collapsed lining requiring immediate repair
Our team in action – fast, professional and reliable
Round-the-clock deployment even under demanding conditions
Quality repair even under time pressure – furnace ready for operation again
Your advantages at a glance
Straight through to an expert
No call centre, no queue – you immediately reach an experienced refractory expert who can help.
Own materials and equipment
Our response teams bring everything needed for the most common emergency repairs – no waiting for deliveries.
Deployment throughout Germany
From our base near Munich, we are ready to deploy throughout Germany – and in neighbouring countries where required.
Lasting solution instead of patchwork
Even under time pressure, we repair to the same quality as on planned assignments – and recommend long-term measures.
When does Emergency make sense?
Typical situations in which this service is used.
Furnace breakout or leak
Failure of critical lining areas
Unexpected severe wear
Imminent production loss
Frequently asked questions
Everything you need to know about Emergency Service
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